If you have any questions or wish to discuss your insurance policy, please contact your insurance broker. Contact details for your broker can be found on your insurance policy invoice.

 

Renewal NSF (Non-Sufficient Funds)

APOLLO is on a mission to make insurance effortless through time-saving technology that delivers a people-first experience. Our effortless Auto-Renewal process is just one way APOLLO helps provide hassle-free coverage.

 

Renewal NSF for Annual Payment Options

If a payment has NSF due to insufficient funds, we will notify you asking to confirm payment details. We will automatically retry to charge the credit card on file three additional times: 7 days before your policy expires, 1 day before your policy expires, and nine days after your policy has expired. The policy will lapse 10 days after expiry if no payment is collected within one of these attempts.

 

Renewal NSF for Monthly Payment Options

If a payment has NSF due to insufficient funds, we will notify you asking to confirm payment details. We will automatically retry to charge the credit card on file three additional times: 2 days, 5 days, and 9 days after your policy has expired. The policy will lapse 10 days after expiry if no payment is collected within one of these attempts.

 

Technical Credit Card Issues

Regardless of the payment option, we will send you an email notification if there is a technical issue with your credit card on file. You will be required to update the payment details in order to process the payment.

 

Coverage Updates at Renewal

At the time of renewal, you will have the opportunity to review coverages and make any necessary updates. If changes are permitted under the policy terms and conditions, those can be implemented during the renewal process. However, certain modifications may require additional steps and approval from your insurance provider.

 

Making Changes at Renewal is the perfect time to assess your coverage and ensure it aligns with your current needs. Some of the common updates that can be made include:

● Updating coverage limits

● Adding or removing endorsements

● Updating business details

 

If your policy allows for these modifications, they can be seamlessly incorporated during the renewal application process. If any modifications are made, please don’t forget to click on the “Save and Pay Later “ button located on the CHECKOUT PAGE of your application.

If you have any questions or your renewal is not accepting your modifications, please contact your insurance broker to ensure your renewal is processed.

 

Payment Frequency

You will also have the opportunity to go from Annual Pay to Monthly pay & vice versa at the time of renewal. This change can be made at the payment screen of renewal form.